Webinterpret is a leading e-commerce solution that helps facilitate cross-border trade. Its operations center is in Warsaw, Poland, and headquarters in Sophia Antipolis, France. Over the last year, Webinterpret has grown by more than 300% and it shows no signs of a slowdown.
To support this growth, we are looking for a self-motivated and experienced
Customer Retention Specialist
Location: Toronto, Canada
RESPONSIBILITIES
- Proactively contact customers in regards to connection problems or optimization.
- Proactively keeps customers informed of how and when problems are resolved with focus on retaining customers.
- Involved in any additional follow up with customers.
- Serves as support between company and customer and documents incidents to improve retention flow.
- Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
- Focuses on developing knowledge in specific product suite or operating environments.
- Contributes information to the support knowledge base.
- Manages workload effectively following procedures.
MUST HAVE
- Previous experience working in Customer Service and/or Sales (2-years minimum)
- Excellent/native English.
- Team player with the ability to build strong peer and interpersonal relationships.
- Good problem solving and analytical skills.
- Good writing and editing skills.
- Strong organizational and problem solving skills.
- Able to provide oral and written communication that effectively articulates complex ideas.
NICE TO HAVE
- Previous experience working on Customer Service
- Previous experience in retaining customers
- SQL knowledge
WE OFFER
- Working with big partners (eBay, Amazon)
- Product on a big and international scale
- Opportunities for development
- Attractive remuneration
- Referral program
- Strong integration program
- Best friends of staff (free espresso and fruits)