Information Technology (IT) Consultant

EXPIRES August 18 2020

Emtec is a Global consulting company that provides technology-empowered business solutions for world class organizations. Our Global Workforce of over 800 consultants provide best in class services to our clients to realize their digital transformation journey. Our clients span the emerging, mid-market and enterprise space. With multiple offices worldwide, we are uniquely positioned to deliver digital solutions to our clients leveraging Oracle, Salesforce, Microsoft, Java and Open Source technologies with a focus on Mobility, Cloud, Security, Analytics, Data Engineering and Intelligent Automation. Emtec’s singular mission is to create “Clients for Life” – long-term relationships that deliver rapid, meaningful, and lasting business value.

At Emtec, we have a unique blend of Corporate and Entrepreneurial cultures. This is where you would have an opportunity to drive business value for clients while you innovate, continue to grow and have fun while doing it. You would work with team members who are vibrant, smart and passionate and they bring their passion to all that they do – whether it’s learning, giving back to our communities or always going the extra mile for our client.
Position Description
Position: Information Technology (IT) Consultant
Locations: 512-260 Hearst Way, Ottawa, Ontario K2L 3H1
Additional Locations: 250 Yonge Street, Ste 2201, Toronto, ON M5B 2M6
Salary: $54.46 / hour
Terms of employment: Permanent, Full time ( 37.5 hours / week)
Benefits: Medical benefits, Dental benefits, Group insurance benefits, Life insurance benefits, RRSP benefits, Vision care benefits

Apply to:
Canada.Careers@emtecinc.com
Emtec Infrastructure Services Canada Corporation
512-260 Hearst Way
Ottawa, Ontario K2L 3H1
www.emtecinc.com

The Senior Consultant ITSM must have a wide range of knowledge with the installation, configuration, customization, implementation and maintenance of the BMC ITSM Suite of applications in order to customize solutions for our clients. Additionally, experience with monitoring tools like Control-M or Truesight is required. Emtec is placing an emphasis on quality soft skills, particularly around presales and generating a sense of confidence with new or existing clients.

Other responsibilities include, but are not limited to:
Confer with clients to identify and document requirements
Design, develop and implement information systems business solutions which may include:
Leading and/or participating in small teams comprised of Emtec and customer resources at client sites to deliver required outcomes and produce additional business with BMC clients
Implementing, customizing, and configuring BMC products and third-party applications as part of a comprehensive solution
Working with knowledge of other IT network management technologies and having an operational knowledge of IT data center functions
Possessing and demonstrating an understanding of enterprise scale integrated applications from a process/business perspective
Provide advice on information systems strategy, policy, management and service delivery
Assess physical and technical security risks to data, software and hardware
Develop and implement policies and procedures throughout the software development life cycle
Conduct reviews to assess quality assurance practices, software products and information systems
Lead a project team if necessary
Ability to take direction and work independently in achieving stated objectives
Must Have Skills:

University degree or College diploma
5+ years of experience working with BMC Remedy AR System, ITSM and Atrium Orchestrator Suite
Proven skills integrating products with the AR System suite
Solid understanding of the Service Management market
Strong knowledge and experience with Discovery (ADDM) and either of the following tools: Truesight or Control-M
Understanding of BMC’s technology including but not limited to:
BMC Remedy ITSM applications, administration, and development
BMC Remedy AR System Server administration, development, and tuning
Integrating multiple BMC products together in an enterprise architecture

Preferred Skills:

2+ years of experience with BMC Analytics
ITIL v3 or ITIL mastery highly desirable
3+ years CMDB Reconciliation and integrations of products into the CMDB

Professional Skills:

Strong ability to manage client relationships
Excellent problem-solving skills, creativity, and insight with the ability to dissolve crisis situations with clients
Strong interpersonal, presentation and communication skills
Comfortable in front of a technical or managerial audience
Ability to lead a workshop or small-scale training course
Excellent written communication ability
Creation of quality presentations, white papers, etc.
Writing the technical grids for proposal responses
Strong analytical and overall technical skills

Emtec is an equal opportunity employer

Canadian citizens and Permanent Residents are encouraged to apply

Email : Canada.careers@emtecinc.com